Bluesky Cook Islands
Mobile - FAQ
General Questions

What are Peak and Off-peak times?
What Is coverage? or reception?    
What type of coverage do I have?
What are the basic Bluesky Services:
- Call Waiting/Hold
- Call Forwarding/Diversion
- Caller Identity (also known as Caller ID)
- Call Barring
What is Short Message Service (SMS)?
What is Mobile Roaming?
What is General Packet Radio Service (GPRS)?
What is Voicemail and how does it work?
What important numbers do I need to know?
How do I change my personal options?
How do I change my pin number?
Can I still use my Prepaid number on the Postpaid plans?
What if I can’t remember my mobile phone number?
What if I lost my mobile, can I keep the same number?
What is a PUK number and how do I get one?
What should I do if I am the victim TEXT Bullying?
Am I able to use my mobile throughout the Cook Islands?
How are mobile calls charged?
 


Postpaid Mobile Questions

Which plan suits me?
How do I check what calling, text, or data I have used?
How do I make international calls?

 
Prepaid Mobile Questions

How do I get started on the prepaid mobile network?
How long is my prepaid credit valid for?
How do I check my prepaid balance and expiry date?
What happens when my prepaid balance is zero?
What happens when my prepaid credit expires?
How do I know when my SIM card will expire?
Do I own my SIM for forever even when I don’t top up?
How do I make international calls?


General Questions
 

What are Peak and Off-peak times?
Off peak calling periods are between 6pm and 7am Weekdays, and all day Saturday, Sunday and National Statutory holidays.
Peak calling periods are between 7am and 6pm, Monday to Friday.
There is no Peak or Off-peak times for text messaging or data.

 
What is coverage? or reception?    
Coverage and reception are the same feature. Coverage is the signal that your mobile handset will acquire when your mobile is switched ON. This will ensure that your mobile is connected to the Bluesky system. Bluesky has been designed to provide optimum service around Rarotonga and Aitutaki and now covers the sister islands of Mangaia, Atiu, Mauke, Mitiaro, Pukapuka and Manihiki. However, as with any radio system, there will be some "blind spots" where there is no or limited coverage which will affect Users ability to make or receive a call. While Bluesky will endeavour to eliminate these blind spoils where we can, we do not guarantee full coverage or continuous service

 
What type of Coverage do I have?
Bluesky has been designed to provide optimum service around most areas of Rarotonga and from approximately eleven kilometers out to sea.  However, as with any radio system, some locations will inhibit the availability of an effective signal.  These include areas that are screened such as buildings, mountains and hills.  Signal fading may occur on the fringes of service areas.  Total coverage for personal handheld units will generally be a bit less than with car, boat-kits, or transportable units.


 
What are the Basic Bluesky Services?

 
Call Waiting/Hold
Call Waiting will make sure you never miss that important call that comes in while you are on your mobile.  When you receive a second call while you are on your mobile, you will hear a beep or tone that lets you know that you have a call waiting.  You can Simply put your first caller on hold and answer the second call and swap between calls as you wish.  If you don’t want to put your first call on hold you can have the call diverted to your Voicemail (or any other number if you’re a contract customer) using our Call Forwarding/Diversion service.  These services are required to be set up in advance.

 
Call Forwarding/Diversion
Call Forwarding and Call Diversion allow you to have calls diverted to another number or Voicemail and give you the flexibility to manage your calls.
If you are a contract customer you will be able to divert or forward calls to your Voicemail or any other number you specify.  This can be set to occur if your mobile is turned off, you don’t answer your calls, or you are out of range.  If you are a Prepaid customer you can only forward your calls to your Voicemail number.


 
Caller Identity (also known as Caller ID)
Caller Identity is a combination of the 2 services called Calling Line Identity Presentation (CLIP) and Calling Line Identity Restriction (CLIR).  This allows you to display the number of the calling party and to restrict your identity on the mobile you are using to make a call, respectively.  This is a useful feature that allows you to be able to see who is calling you before you answer the call.

 
Call Barring
Call Barring allows you to block or bar calls from your mobile.  This service will allow you to prevent International and/or National calls from being made on your mobile.

 
What is Short Message Service (SMS)
Also commonly known as text messaging.  This popular service allows Bluesky users to use their mobiles to send alphanumeric messages of up to 160 characters to other Bluesky users and also to other GSM mobiles worldwide!  This is a quick and cheap way of saying hi to your friends and family for only 20 cents per text message!

 
What is Mobile Roaming
Mobile roaming allows you to take your mobile phone overseas, keep your local number, and use it there. It also means overseas visitors to Rarotonga can use their overseas GSM digital mobiles here in the Cook Islands. This service is only available to Postpaid Mobile customers. For more information on Roaming and Roaming rates visit our Mobile Roaming page or contact Customer Services on 123.

 
What is General Packet Radio Service (GPRS)
GPRS is Data on your Mobile phone. This data service allows you to connect to the Internet. This service is available to Postpaid and Prepaid Mobile customers. For more information on Mobile Data please contact Customer Services on 123.

 
What is Voicemail and how do I check it?
Voicemail is a message service that provides callers with the option to leave a message for you. You can then access Voicemail via your mobile or via a landline telephone using a Personal Identification Number (PIN) access.   If you have a new message waiting on your Voicemail, you will be sent an SMS to let you know that you have a new message.

 
To check your Voicemail using your mobile?
•        Dial 777
•        Enter your 4 digit PIN (default PIN 0000)

 
The voice prompt will advise you if you have any messages
•        To listen to your messages
Press 1 to listen to saved messages
Press 2 to listen to new messages

 
To check your Voicemail using a landline phone:
•        Dial 59 007 and follow the voice prompts.
•        Enter the number 682 followed directly by your mobile number and 4 digit PIN
You will be advised if you have any new messages

 
What Important Numbers do I need to know?
707 – Prepaid top up
717 – To receive a voice message of your Prepaid bal¬ance and when next top up is required
718 – To receive a text message of your Prepaid balance and when next top up is required.
777 – Voicemail retrieval from your mobile
59007 – Voicemail retrieval from a land line
719 – Email SMS (20 cents per message)
+682 59004 – Message Centre Number

 
How do I change my personal options?
Dial 777 then enter your 4 digit PIN (default PIN 0000) a voice prompt will advise you
Press 1 to change your greeting
Press 2 to change your personal options   
Press 3 to change your pin number
Press 7 to change your number to receive notification of missed calls also known as you capture number
Press the star key * to return to the main menu

 
How do I change my pin number?
Dial 777 then enter your 4 digit PIN (default PIN 0000) a voice prompt will advise you
Press 2 to change your personal options
Press 3 to change your pin number
Press 7 to change your number to receive notification of missed calls also known as you capture number

 
Can I still use my prepaid number on the Anytime plans?
Unfortunately not at this stage however we are working towards making that possible in the future.

 
What if I can’t remember my mobile phone number?
Ring or text another mobile and ask the recipient to tell you what number appears on their phone –this is your number.   Otherwise, call Customer Care on 123 or drop in and see us.  We will need your SIM card details; these are a series of numbers on the back of your SIM card.  From this we can determine what your number is.

 
What if I lost my mobile, can I keep the same number?
Yes.  It is always best to notify us as soon as you realise the phone has been misplaced or stolen.   We can temporarily disconnect your number so that no-one else can use your phone.  Contact Customer Care during working hours Mon – Fri 8am – 4pm, and they will be able to transfer your old number onto another SIM card.  The cost is $25.00 for the new SIM card.

 
What is a PUK number and how do I get one?
The PUK (Personal Unblocking Key) is a special security number used to unlock a cell phone if the PIN number is entered wrong three times in a row. The Cell phone will display “PUK” or “blocked” and the cell phone can only be unlocked by entering the PUK number. The PUK number is listed on the SIM card along with the SIM, mobile and PIN numbers.
If you do not know your PUK number you can ring Bluesky for assistance however you will have to prove that you are the mobile SIM card owner to the satisfaction of the Bluesky staff member . You will be asked when the SIM card was purchased or activated and to provide personal information regarding the SIM.

 
What should I do if I am the victim TEXT Bullying?
If you receive a TXT bully message, please don’t panic. Ring 123 immediately.  Bluesky will help you out! We will track down the number who sent the bully message and disconnect the number straight away!
To key suggestions to help stop TXT bullying:-Be super careful about who you give your number out to (don’t give it to people you don’t know).

 
Am I able to use my mobile throughout the Cook Islands?
Yes – you can use your Bluesky Mobile phone service in any of our sister islands who have Mobile Coverage.   At this stage the service is available on Rarotonga, Aitutaki, Mangaia, Atiu, Mitiaro, Mauke, Pukapuka and Manihiki.   We have plans to expand this service to more islands at a later date.  Please contact Customer Services for more information


How are mobile calls charged?

 
When a mobile prepaid customer makes a call they will be charged the first 30 seconds automatically.
After the 30 seconds they will be charged per second for the duration of the call.
If I make a call for 10 seconds I will be charged for the 30 seconds.
If I make a call for 25 seconds I will be charged for the 30 seconds.
If I make a call for 50 seconds I will be charged for the 50 seconds.
Our current local mobile prepaid calling rate is 38 cents per minute anytime.
38 cents / 60 seconds = 0.63 cents per second
0.63 cents per second * 30 seconds = 18.9 cents (~20 cents)
10 second call = 18.9 cents (~20 cents)
25 second call = 18.9 cents (~20 cents)
50 second call = 50 seconds * 0.63 cents per second = 31.5 cents (~32 cents)
90 second call = 90 seconds * 0.63 cents per second = 56.7 cents (~57 cents)

 
Postpaid Mobile Questions
 
Which Plan suits me?
Selecting the best plan will depend on your budget, how often you make calls, texts, or use data from your mobile phone. 

 
How do I check what calling, text, or data I have used?
Most Mobile phones now have settings to keep track of the number and length of calls, the amount of texts, and the amount of data you have used. If you own a Smartphone then you can download mobile applications that track and record all your usage.
At the end of each month Bluesky will send out to you a bill with the details of all your calling, text, and data.

 
How do I make international calls?
If you are a Postpaid Mobile customer (you pay your mobile bill monthly), and you have International Direct Dial (IDD) enabled, then you can dial any international number using the relevant international code, area, and number eg. 0064 9 2784321.
When you make a national or international call from your Mobile phone you will be charged the applicable Postpaid mobile rate plus the standard international rate.



Prepaid Mobile Questions
 
How do I get started on the prepaid mobile network?
Purchase a SIMcard and place in phone.
Purchase mobile credit (with e-service Top up or from an ANZ ATM).
Turn phone on – and check you get network coverage.

 
How long is my prepaid credit valid for?
Purchased credit remains valid for a period of 6 months (180 days).
If you top-up prior to the expiry date, any remaining credit is added to the new top-up amount. The expiry date for the total credit balance will be 6 months from the date of the new purchase.
If no further top-ups are purchased, any credit remaining at the end of 6 months will expire.  This will also expire your simcard.  Once your simcard is expired - a new simcard will need to be purchased as the mobile number will be re-assigned for re-sale.

 
How do I check my prepaid balance and expiry date?
 To check balance and expiry date:
• Dial 717 and receive a voice message confirmation (Charged call)
• Dial 718 and receive a text message confirmation (Free call)
 
2. If you get a TXT from an unknown number, do not reply to it.  If you don’t feel easy about it, ring 123.  Bluesky will track the number and investigate it.
3. If the text message is life threatening, report it to the Police immediately.

 
What happens when my prepaid balance is zero?
All outgoing calls and outgoing text messages will be barred and only incoming calls and incoming text messages can be received. You have 30 days from this time to top up your account, after this period if credit still remains at zero ($0) the account will disconnected and a reconnection charge is applicable of $10.

 
What happens when my prepaid credit expires?
Once credit has expired, the customer will still be able to receive calls and texts for a period of 30 days only without topping up.
If after 30 days credit has not been topped up – the status of the prepaid service will change to Suspended.  To re-activate your SIM card from the ‘suspended’ state your will incur a $10.00 fee.  Then a credit Top up is necessary to activate the service.

 
How do I know when my SIM card will expire?
You can call 718 (free call). You will be advised how much credit you have as well as when it expires.  From that date, you have another 30 days to top up before the SIM card expires.

 
Do I own my SIM for forever even when I don’t top up?
If you do not top up within 60 days of their credit having expired, your phone number will be recycled. Should this occur, you are required to purchase a new SIM with a new phone number should you wish to use the prepaid mobile service again.
So we encourage you to top up your ac¬count before expiry date to avoid disruption to your service and loss of your phone number.

 
How do I make international calls?
You can dial any international number using the relevant international code, area, and number eg. 0064 9 2784321.
When you make an international call from your Prepaid Mobile phone you will be charged the applicable Prepaid Mobile rate plus the standard international rate.

 

 

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