Bluesky Cook Islands
Internet - FAQ
HOW IT ALL WORKS (Tech stuff)
What is Broadband?
How do Broadband charges work?

Can anyone with a phone line get Broadband?

GET SET UP
What do I need to do to get Broadband?
Are there any special modem requirements?
Are there any other setup costs?  

CHOOSE A PLAN
How do I know which is the best plan for me?
What does No Excess Mean?

Will No Excess be good for you?
How do I get onto a No Excess plan?

MAKE CHANGES TO YOUR PLAN
Can I upgrade my plan during the month?

SUPPORT
Broadband Usage
Is there Service Support in case I have more questions?
 


HOW IT ALL WORKS

What is Broadband?
Broadband is a high speed Internet connection that uses your existing telephone line and allows you to send and receive emails, surf the Internet and download files much quicker than standard dial-up. Broadband typically utilises xDSL (Digital Scriber Line) technology to deliver a fast, high quality internet connection. In the Cook Islands, the modern ADSL2 is typically used.
 
How do Broadband charges work?  
Broadband is based on volume rather than the length of time that you are connected. Volume is generally measured in Megabytes (MB) and refers to any form of data that is either sent or received on your connection. This includes the downloading of web pages, sending and receiving email.  Depending on the plan you choose you will be given a monthly data allowance. Put simply, every time you use the Internet to send an email or visit a webpage you are using data. So, it is a good idea to keep an eye on your data usage if you want to keep using the Internet at broadband speeds for the whole month.
 
You can check your data usage by clicking on the “Check Usage” tab either in your internet drop down box or on the home page in the “My Account” section. Once you exceed your data allowance, any additional volume will be charged at excess usage rates ranging from 4.5 cents per Megabyte to 8.5 cents per Megabyte depending on the plan you are on.


Can anyone with a phone line get Broadband?
Normally yes, however there may be limitations and we cannot guarantee that Broadband is available on your phone line or what your connection speed will be. What we will do is once you are connected we test your line. At this point, if there are any issues with your connection speed, we will be in contact to discuss your options.



GET SET UP

What do I need to do to get Broadband?
1.     You must have a Bluesky phone line
2.     Call 123 and enquire whether Broadband is available on your phone line
3.     Choose the best plan to suit your needs
4.     Decide which set-up option you need – either you install broadband yourself or one of our technicians can install it for you
5.     Fill out an application form from Customer Services to sign up for Broadband
6.     Purchase an ADSL2 modem and filters or ask Bluesky to install a modem for you
7.     Once your account is activated all you have to do is go surfing and enjoy the benefits of faster Internet

Are there any special modem requirements?
Yes.  To use Broadband, customers are required to purchase a Tele-permitted ADSL2 modem – you cannot use a dial-up modem. An ADSL2 modem creates the high speed connection between your computer and the Internet over your standard telephone line. Customers may choose to purchase a Bluesky supplied ADSL2 modem or may purchase their own modem.

 
Are there any other setup costs?  
Yes, applications for Broadband Plans will incur a one-off installation charge.  Customers are welcome to provide their own ADSL2 modem and source their own experts to connect up their own end of the equipment.
 

CHOOSE A PLAN

How do I know which is the best plan for me?
The plan that is most suitable for you will depend on your level of data usage.
If you only use the Internet for emailing and general web browsing, a plan with a low monthly fee and a small data allowance will be best.
If you are a heavier user it may be more beneficial to sign up on a higher priced plan which allows for higher data usage at a faster speed.


What does No Excess mean?
No Excess means when you have reached your usage cap, your internet speed will slow down to 64kb/s (lower than dial up speed) and No Excess charges will be applied.  If you notice your speeds have dropped and the internet is very slow,  best to check your usage on the Customer Portal to see if you have reached your cap. On the INTRO plan - you will not be able to go into excess as this plan is only available as a No Excess Plan.

Will No Excess be good for you?
It really depends on what kind of user you are. This is perfect for those who are low-end broadband users and budget conscious as it gives guaranteed price certainty.

How do I get onto a No Excess plan?
Come in and visit the team who can assist in choosing the right plan for you.  
Or contact us via email: ck.info@blueskypacificgroup.com to change your broadband plan.



MAKE CHANGES TO YOUR PLAN

Can I upgrade my plan during the month?
Yes you can still upgrade your broadband plan up to the 20th of each month. With No Excess plans you are only able to upgrade to another No Excess plan during the month.   You will be charged for the difference in rate plan that you are upgrading to.   If you wish to move to a normal Excess plan,  you can only do this effective for the start of the new month.
The same condition applies to Excess plans, you can only change up to another Excess plan.  If you wish to move to a No Excess plan,  you can only do this effective for the start of the new month.


Contact us for an application form.

You can also change your plan to suit your usage. If you are heading away for a while or the family are coming to stay you can either downgrade or upgrade your plan. Special conditions apply.

Upgrades:
To upgrade your plan for a future month you need to contact us before the 1st of that month.  There is no minimum upgrade period for changes requested for a future period.
To upgrade your current plan mid-month you need to contact us before the 20th of the month and the upgrade will apply to at least both the current month and the following month (i.e. a minimum of two months).  Upgrades requested after the 20th of the month will take effect from the 1st of the following month.
 
Downgrades:
To downgrade your plan you need to contact us before the 1st of each month and the downgrade will take effect from the 1st of the following month.
Mid-month downgrades are not available. 

If you would like to change your existing plan click here.



SUPPORT

Broadband Usage

The Broadband Usage Statement keeps track of how much volume you have used making it a useful tool to better manage your Broadband connection each month.
 
The information in the statement is provided as a guide to your Internet Broadband Account usage. It should not be relied upon as a substitute for the charges that appear on your monthly Bluesky Account Statement.

 
Click here to check your Broadband Usage
  
Please take note of the following:

·     This statement does not take into account the effect of any specials or other promotional discounts.

Is there Service Support in case I have more questions?
Yes. Bluesky’s Customer Service staff are fully informed about the Broadband service. For the more complex problems, you will be directed to the Internet Support team who will help with your query.  The Broadband Service is available 24 hours*, however technical support is only available during working hours 8.00am to 4.30pm, Monday to Friday (excl. Public or Statutory Holidays) on phone number 128.  Any request outside of the working hours will be dealt with once technical staff are available.
*Unless system is under-going maintenance

 

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